Customer Care Operative

Customer Care Operative : New Build Housing

Our client is a nationally recognised housebuilder who have been building in the UK for decades. There increasingly successful division based in Lancashire are now looking to add to their Customer Care Team with a number of multi skilled Customer Care Technicians.

The requirement is to deliver a first class service to their customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Job Specification : Customer Care Operative : New Build Housing

• Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
• ‘Hands on professional’ at the direction of the Customer Services Department
• Pre-visit interaction with customers to ensure total transparency about what will be done and when
• Attend appointments as scheduled by the Customer Services team
• Source materials in preparation of visits with the Purchasing Department
• Manage customer expectations, manage internal & external relationships
• Produce identity card on introduction, and ensure the property is adequately protected before commencement of works, including PPE and overshoes
• Build a thorough knowledge of the Company house types and construction processes
• Complete work instructions to Customer’s satisfaction
• Carry the full requirement of tools and replace where necessary, Pat Tested, Van to be kept clean, tidy and organised
• Communicate daily with the office and Customer Services Team to update, record completed work instructions, reason for delays etc. Attend office weekly
• Escalate / report difficulties as a matter of priority to the Customer Services team
• Feedback patterns of design/specification issues to the Customer Services team


A company van will be provided along with a host of benefits including bonus and pension.

This is a great opportunity to forge a strong career in the house building industry and our Client would also welcome applications from outside the house building sector.
For more information and a confidential discussion please contact Rhona on 01204 541930 or send your most recent CV to Rhona@mtrp.co.uk.

Benefits

  • plus company van and full benefits package

Requirements

  • New Build Housing

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