Customer Care Administrator

Our client is a nationally recognised housebuilder who have been building in the UK for decades. There increasingly successful division based in Lancashire are now looking to add to their Customer Care Team with an experienced Customer Care Administrator.

The requirement is to deliver a first class service to their customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

The main duties of the Customer Service Coordinator are to:

• Be the first point of contact for all our clients
• Have a good telephone manner and be able to build a rapport and relationship with their customers
• Handle all customer queries and enquires in a timely manner
• Ensure all calls are logged onto the company sales customer relationship management system
• Update and maintain accurate records
• Provide administration support for the department
• Manage work schedules for Customer Service Operatives
• Ad hoc duties as required

Skills / Experience required for the role of Customer Service Coordinator:

• Previous experience of working in a customer care environment : dealing with customers verbally and in writing
• Ability to maintain records with a very good eye for detail.
• Excellent IT and organisational skills : diary management : coordinating trades to attend properties etc.
• Ideally have experience updating databases on a regular basis
• Be enthusiastic and have a real desire to provide excellent levels of customer service/satisfaction

This is a fantastic opportunity to join a well-established and reputable company as they continue to grow over the coming years.

For more information, please contact Rhona on 01204 541930 or send your CV to rhona@mtrp.co.uk.

Benefits

  • plus benefits package

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